Privacy Policy

Yoligo, publisher of the yoligo.ch site, places particular importance on the protection of your personal data. This policy explains how we collect, use and protect your information, in accordance with the Swiss Federal Act on Data Protection (FADP) and its implementing ordinance. Where the European Union's General Data Protection Regulation (GDPR) applies to a specific processing activity, we also ensure compliance with the relevant provisions.

1. Data controller

The controller of personal data is:
Yoligo by LOGICRDV SARL
3 boulevard Georges-Favon, 1204 Genève, Switzerland
UID CHE-364.648.889 · Commercial Register No. 20661/2019
Email: contact@yoligo.ch

2. Data collected

We collect the following data depending on your status:

Clients

• First name, last name, email, phone number
• Postal address (for the intervention)
• One-off geolocation (only if you authorise it via the browser)
• Project description and any photos
• History of requests and interventions

Tradespeople

• Company name, trading name, UID number, commercial register extract or self-employed status
• Proof of identity (KYC)
• Professional liability certificate (optional) and OIBT installation permit for electrical work
• IBAN and banking information (via Stripe Connect)
• Service area, trades performed, availability
• Identity photos and photos of professional work

All users

• Connection logs, IP addresses, browsing data
• Technical cookies necessary for the operation of the site

3. Purposes of processing

• Connecting clients with tradespeople
• Management of user accounts and billing
• KYC verification of tradespeople (legal anti-fraud obligation)
• Secure payments via Stripe Connect
• Transactional communications (quotes, appointments, invoices, notifications)
• Improvement of our services and anonymised analytics
• Compliance with legal obligations (accounting, taxation, anti-money laundering)

4. Legal basis

The processing of your data is based on:

• The performance of the contract between you and Yoligo
• Compliance with legal obligations (KYC, accounting, anti-money laundering)
• Your consent (for non-essential communications and geolocation)
• Our legitimate interest (service improvement, security, fraud prevention)

5. Retention period

• Account data: for the entire duration of the contractual relationship
• Billing data: 10 years (accounting obligation, Art. 958f of the Swiss Code of Obligations)
• Technical logs: 12 months maximum
• KYC documents: 5 years after the end of the contractual relationship (anti-money-laundering law)
• Geolocation data: not retained beyond the active session
• Commercial prospecting data: 3 years after the last contact

6. Your rights

In accordance with the FADP, you have the following rights over your personal data:

• Access: obtain a copy of the data concerning you
• Rectification: correct inaccurate or incomplete data
• Erasure: request deletion (subject to legal obligations)
• Restriction: restrict the processing of your data
• Portability: retrieve your data in a structured format
• Objection: object to processing on legitimate grounds
• Withdrawal of consent: at any time for processing based on consent

To exercise your rights, contact us at contact@yoligo.ch. We will respond within a maximum of one month.

7. Processors and partners

To ensure the operation of the service, we use the following processors:

• Stripe Payments Europe Ltd. (payment and tradesperson KYC) — Ireland
• Brevo (transactional emails) — France/Germany
• DigitalOcean LLC (hosting) — United States, certified under the EU-US Data Privacy Framework
• Google LLC (Maps, geolocation, address validation) — United States, certified under the EU-US DPF
• Anthropic PBC (conversational AI assistant for qualifying requests) — United States
• OpenAI, L.L.C. (transcription of voice messages sent to the assistant) — United States
• OpenStreetMap Foundation (base map for tracking the call-out: your browser loads the map tiles around your address and the tradesperson's position) — United Kingdom

All our processors are bound by appropriate contractual obligations regarding confidentiality and security, and process data only in accordance with our instructions.

8. Disclosure abroad

Some of our processors are established outside Switzerland (notably in the United States), so personal data may be disclosed abroad. In accordance with the Federal Act on Data Protection (FADP, Art. 16 and 17), such disclosures are made to countries whose level of data protection the Federal Council has recognised as adequate or, failing that, are subject to appropriate safeguards. For the United States, they rely on the Swiss-U.S. Data Privacy Framework, recognised by the Federal Council since 15 September 2024, where the recipient is certified under it; otherwise, on the European Commission's standard contractual clauses, recognised by the Federal Data Protection and Information Commissioner (FDPIC) with the adaptations required by Swiss law. For people residing in the European Union, the GDPR also applies, together with the EU-U.S. Data Privacy Framework.

9. Cookies

The yoligo.ch site uses only cookies and local storage strictly necessary for its operation (authentication, preferences). No tracking, advertising or audience measurement cookies are placed, and no audience measurement tool is loaded. Details are given in the cookie policy.

10. Security

We implement appropriate technical and organisational measures to protect your data: HTTPS encryption, password hashing, restricted access to sensitive data, regular audits, encrypted backups, access logging.

11. Complaints

If, after contacting us, you consider that your rights are not being respected, you may contact the Federal Data Protection and Information Commissioner (FDPIC), Feldeggweg 1, 3003 Bern, Switzerland.

Last updated : 19 October 2026